Thank you for choosing Orlando Comfort for your purchase. We strive to provide the best service possible to our customers, from the moment you make a purchase until long after the item is delivered. To ensure your satisfaction, we offer a standard warranty of 1 year for all our products in stock at Orlando Comfort.
What does the warranty cover?
The warranty covers any defects in the materials used to make the product or workmanship issues under normal usage during the warranty period.
During the warranty period, Orlando Comfort will repair or replace the damaged item at no extra charge, assuming it meets all the required terms and conditions. Goods that prove to be defective due to improper materials or workmanship will have instant coverage.
How to make use of the warranty?
If your claim is approved, Orlando Comfort will take care of the repair and handling process at no extra charge, utilizing new or refurbished replacement parts.
To better understand the issue and for verification purposes, we may request images showing the damage clearly. This will help us prepare for the repair in advance and expedite the process if your claim is approved. We also appreciate receiving images as they assist us in improving the quality of our service.
How long does the coverage last?
The warranty period for physical goods purchased from Orlando Comfort is exactly 1 year from the date of purchase.
A replacement physical item or parts assume the remaining warranty of the original physical goods or 1 year from the date of replacement or repair, whichever is longer.
What does the warranty not cover?
The warranty does not cover any problems caused by conditions, malfunctions, or damage not resulting from manufacturer’s defects. For example, misuse of the product or improper handling that results in damage to the product will not be covered.
What do you have to do?
To obtain warranty service, you must first contact us to discuss the problem and find the most appropriate solution for you. You can reach us through the following methods:
- Website Contact Form: Please visit our contact page and fill out the form provided. We’ll respond to your inquiry as soon as possible.
- Email: Send us an email at info@orlandocomfort.co.uk. We aim to respond to all email inquiries within 24 hours.
- Phone: If you prefer to speak with a member of our team, you can reach us at 0333 533 0020. Our customer service lines are open from Monday to Friday, 9 am to 5 pm.
We value your satisfaction and will work diligently to resolve any issues covered by our warranty. Thank you for choosing Orlando Comfort, and we look forward to assisting you.